Acology.com Return Policy
Here at Acology your happiness and satisfaction are very important to us, that’s why we guarantee our products against any defects for 30 days. If you encounter any problems with the merchandise after 30 days from purchase, please contact the manufacturer directly. For hygienic purpose some of our products are clearly marked as non-returnable. Please understand that this is to ensure your safety. Please inspect your package immediately upon receipt to ensure you order is correct and the product free of damage. If you would like to return a product, please first check online to see if its page states the item is non-returnable. If not stated online, you may call 800-929-6600 or email us at email@example.com to schedule a return.
When returning a product, you must contact Acology within 30 days of receiving your product to obtain a Return Approval. You are responsible for returning the item as specified by customer service in a track-able manner. Once we confirmed receipt of the item and verify condition, a merchandise credit, or an exchange credit will be applied to your account. The exchange credit will be valid up to 6 months after issue. If receiving a refund, please allow up to 2 weeks for the credit to process to your account. It is very important you do not deface the retail packaging in any way, so we don't refuse your package. Products must be in like-new condition, contain all of its original contents, and in its original packaging in order to be accepted for a Return Authorization. We will process your return immediately upon receipt.
Return Policy Criteria: With the exception of shipping errors, Acology does not refund/credit shipping and handling fees. In the event a product is confirmed as a manufacturer's defect, or confirmed damaged due to the shipping process, Acology will ship you out a replacement at no charge. Unfortunately, we will have to deny your refund if your return is sent back to Acology without a Return Authorization, or if the retail package or product is missing any contents or defaced in any way.
Return Service Fees: All merchandise accepted for return will be subject to a 25% restocking fee. Please understand that when a product is returned, quite a lot of work goes into the return process, and this service fee allows us to keep our retail costs low, and our quality of service levels very high.
Refused Shipment: If you refuse a package upon arrival or your package is undeliverable due to customer error, we must charge your card for the shipping cost and shipper fee caused by your decision. This policy applies even if your order was originally sent to you via FREE shipping.
Common Sense Precaution
Due to the medical and rehabilitation nature of the products we make available to consumers for retail, we urge you to use our products with caution. If you are not fully aware of how something works, whether the product choice suits your condition, or if you suspect a defect, report it to us and consult with your medical professional before using! Acology does not have medical professionals on staff, nor do we offer medical advice.
Canceling an Order: In most cases, once an order is placed, we are not able to cancel the order due to the speed in which we process and ship orders. If you no longer want a product after the order has been placed, please contact us for a Return Authorization via email or telephone once you have received the product. Unauthorized returns/refused shipments will not be accepted or credited.
Acology Customer Service: 1800 929-6600